Opticians
If you have any concerns with your prescription or the health of your eyes, your local optician will be able to advise what’s best for you.
Find your nearest storeNeed some help or want to contact us? Get in touch with your nearest store, contact us online, ask our experts, or find the answers to your questions in our FAQs below. And remember, if you have any concerns within 100 days of the date of your purchase, we’ll put it right. No quibble, no fuss.
Each Specsavers store is joint owned and run by its own local directors, who are supported by key specialists in our support offices. If you need to get in touch with us, your local store is your first point of call. They’ll be able to help you with things like getting a copy of your prescription, cancelling your appointment, changing your contact details, or opting out of marketing materials.
You can find the details for your local store or home visits team here:
If you have any concerns with your prescription or the health of your eyes, your local optician will be able to advise what’s best for you.
Find your nearest storeIf you have any concerns with your hearing or the health of your ears, your local audiologist will be able to advise what’s best for you.
Find your nearest storeAsk for a copy of your personal information or make a request about your personal information or individual rights.
Fill out our contact form online and where appropriate, we’ll forward your email to the team in your local store, who will get back to you as soon as possible.
If you need to cancel or change your appointment with us, you’ll find everything you need to know here.
You can find more information about how we use and protect your personal information in our privacy policy.
Please contact your local store if you’d like to:
If you have a query that hasn’t been covered on this page, your local store is still the best place to start.
If you’d like a copy of your personal information or to make any other request about your personal information or individual rights, you can ask for it here.
If you have any concerns within 100 days of your purchase, we’ll put it right. No quibble, no fuss. Plus, all our glasses and sunglasses come with free lifetime servicing, including minor repairs, at no extra cost. Find out more about it here.
If you’d prefer to contact us via a letter, write to us at our FREEPOST address (no stamp required):
Customer Care Manager
Specsavers Optical Group
FREEPOST GU209
GUERNSEY
GY1 5SS
Your letter will be forwarded to the owner of your local store so that they can share your feedback with their teams and contact you directly if needed.
Your hearing aids from us include aftercare for life. See what’s included in your hearing aid aftercare package.
If you’ve lost or broken your specs, we’ve made it even easier to sort out some replacements. Find out more or order yours here.
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