We want you to be completely happy with your purchase at Specsavers. If you have any concerns within three months of the date of purchase, we will put it right. No quibble, no fuss.
Contacting us
If you have a query or would like to give feedback about the products or service provided in any of our stores, please contact the owner of your local store. This will make sure that your query is dealt with as quickly as possible.
If you think that you might have an eye problem that requires urgent medical attention you should either contact your store, your GP or go straight to A&E.
Questionnaire emails
Your feedback is important to us – if you leave your email address during your store visit, we’ll send you a short questionnaire about your experiences. We have three different survey questionnaires depending on whether you had an eye test appointment, a contact lens appointment or a hearing appointment.
The survey is called ‘Maze’ and an email will arrive 14 days after your initial glasses visit and 48 hours after a contact lens, audiology or eye test only visit. Sometimes your personal privacy settings may block the email, so please check your spam folder if you wish to give feedback.
The feedback we receive ensures you have complete customer satisfaction and helps us to improve our service in the future. Every store receives your feedback directly and if necessary, will follow up any concerns you have commented on.
Everyone who completes our survey and leaves their contact details will be entered into a monthly draw to win £500. Your name will be included in the next draw after you have completed you survey. The prize is a token of thanks for all the customers who have helped us improve our service.
We don’t want to overload our customers with emails, so if you’ve completed a feedback questionnaire in the last six months, we won’t send you a duplicate one.
Prize draw: One draw per month until further notice. Winners will be contacted by phone.
Frames
Specsavers only sells its frames in Specsavers stores and through authorised Specsavers sellers with Specsavers point of sale material. We do not sell to any online auction sites or retailers.
Customers are therefore advised that Specsavers frames purchased from unauthorised online auction websites may be second-hand, stolen or copies. If you are concerned about the authenticity of the product you should contact your local store.
Feedback
If you would like to share more feedback about your Specsavers experience, please follow the link below and include as much information as possible. Your email will be forwarded to the owner of your local store who will get back to you as soon as possible.
Send us your feedbackOr you can write to us (no stamp required):
Customer Care Manager
Specsavers Optical Group
FREEPOST GU209
GUERNSEY
GY1 5SS
Your letter will be forwarded to the owner of your local store.
Or call us on 0345 2020 241
My personal information
You can find more information about how we use and protect your personal information in our privacy policy.
Please contact your local store if you would like to:
- Tell us about a change of name and address
- Stop receiving marketing letters, emails, text messages or calls
- Obtain a copy of your prescription
If you have a query that hasn’t been covered on this page, your local store is still the best place to start.
If you’d like a copy of your personal information, you can ask for it here.
To make any other request about your personal information or individual rights, you can ask for it here.