Terms and conditions

Our Best Value Guarantee Price Promise means that after a valid submission of a cheaper written quotation for a pair of the same hearing devices and extras which has been verified by us, we will discount the hearing devices sold by Specsavers or repay you (if you’ve already purchased the aids with Specsavers), double the price difference. The discount or repayment will be made after the submission has been verified (as detailed below) and is not paid upon submission.

The following conditions apply:

1. Best Value Guarantee Price Promise is only available to individuals with a verifiable and valid written quotation from an Irish retail store obtained within the previous 60 days. It does not apply to quotations obtained from retailers only operating online or outside of the Republic of Ireland and others where the customer has not been seen in person. The submission of published prices and/or copies of published prices will not be accepted. We will accept verified claims either before you purchase the same hearing devices at Specsavers or if you have purchased the same hearing devices from Specsavers within the last 100 days (starting from the date of purchase).

2. Best Value Guarantee Price Promise will only apply to written quotes for a pair of the same hearing devices. By the same hearing devices, we mean hearings devices that are identical in terms of brand and model but not necessarily fitting style and with the same package including a free face-to-face hearing test or hearing check from another retail store, examination of the ear canal and ear drum, with a comprehensive history and hearing assessment being taken in accordance with professional standards and guidance, aftercare included, four years’ free batteries (for non-rechargeable options) and a four-year warranty.

3. The written quotation must be an original (no copies) and the price must be available to the general public. The price being available to the general public means that any hearing device price reductions only available to certain people (for example employees) will not apply as they are not available to the wider public. It can be submitted in person at a Specsavers store or via email (to the email address your local store provides to you).

4. Specsavers will verify the validity of the claim within 30 days of receipt of valid quote. You are still able to purchase hearing devices from Specsavers during this period, and if the submission is verified you will be repaid double the price difference as set out in these terms and conditions.

5. If your claim is successful Specsavers will discount or repay you double the difference when you purchase the pair of hearing devices Specsavers. For example, where a valid quotation is €50 less than the Specsavers price for the same pair of hearing devices, the amount either discounted from the price of the Specsavers hearing devices, or repaid to you if you have already purchased the Specsavers hearing devices will be €100. This will still apply if you have purchased, or intend to purchase hearing devices using PRSI.

6. Customers with a valid and verified claim before the time of purchase, will have double the difference paid by way of discount on the price of the pair of the same hearing devices. This will be discounted at the time of purchase at Specsavers.

7. Customers who have already purchased the pair of the same hearing devices at Specsavers within the last 100 days (starting from the purchase date), and who have a valid and verified claim, also qualify. These customers can return to the store where they purchased the hearing devices and will be refunded double the price difference.

8. Specsavers reserves the right to refuse any claims it deems to be not genuine or not submitted in line with these Terms and Conditions.

9. Best Value Guarantee Price Promise cannot be used in conjunction with any other offer and cannot be transferred to any other products already purchased.

10. Specsavers reserves the right to withdraw this Best Value Guarantee Price Promise without notice. Any submissions made before the Best Value Price Promise is withdrawn will still be assessed in line with the terms and conditions above and if verified, double the price difference shall be discounted or repaid (as specified above).

For the avoidance of doubt, please note that this Best Value Guarantee Price Promise is not a commercial guarantee for the purposes of the Consumer Rights Act 2022.