These free one to one consultations allow you to talk about your eye care needs, get help with your contact lenses or talk about hearing or hearing aid advice. To book your consultation fill out the form and we will be in touch.

Here's how it works

Step 1 - Book live advice

Contact us to book a live consultation 

Step 2 - Booking confirmed

We will notify you of the time of your  consultation

Step 3 – Live conversation

You will speak to one of our experts who will assist you

Ready to book?

Our store colleague will be in touch within 24 hours Monday to Friday. When we call you back let us know if you require a RemoteCare appointment.  Our RemoteCare appointments take place between 10am-2pm Monday to Friday.  

Fill out form

Terms and conditions apply

Here’s a list of consultation topics

  • I’ve got a problem with my eyes
  • I need help with my contact lenses
  • I’d like to talk about my hearing or hearing aids

If you have a general query about your glasses, contact lenses or hearing aids; including if you need replacements or repairs, call your store and they will help, instead of using our RemoteCare service.

The RemoteCare service is a free services but in very small amount of cases this may result in a follow-up appointment which may be chargeable. You will always be informed of this before you decide to progress.

See our step-by-step guide to logging into your RemoteCare appointment here.