We understand you might be feeling a bit nervous about coming into store. So to make sure it’s always as safe as possible for our colleagues and customers, we’ve made some changes to our normal practices.

Here's what we’re doing

With continuing guidance some of our store teams will be wearing personal protective equipment (PPE) as required for their protection as well as yours. We also invite you to wear a face covering when you come in to see us.

You’re more than welcome to try on as many glasses as you’d like, but after you’re done we’ll ask you to give them back to us so we can give them a good clean before we put them back out for the next person to touch or try on.

After each person we see in our test rooms, we are thoroughly disinfecting the room and all the testing equipment used during the eye test or hearing appointment, ready for the next appointment.

If you’ve got an appointment booked, but you’re not feeling well or you have any recent onset or new respiratory symptoms, we’d ask that you don’t come in until you’re feeling better. We’ll make sure to arrange for a later date.

Advice on wearing face coverings in-store

What counts as a face covering?  

Face coverings are items (usually made of cloth) that can be used to cover your mouth and nose in public, through which you can breathe. Common types of face covering include bandanas, scarves, pashminas and religious head coverings. Medical and cloth face masks also fall under the category of face coverings, although you do not need to invest in one of these in order to follow government guidance. 

Our team are more than happy to answer any questions or concerns you have about face coverings, so just call your local store before your visit. 

See our top tips guides for advice on wearing glasses with your face covering and how to prevent mask-associated dry eyes

New ways to access our service

If you, or someone you know, would feel more comfortable staying at home for now, we’ve introduced some new ways to use our eye and hearing services. 

Advice by video or phone

Rather than coming into store, we might suggest that you speak to our experts by video or over the phone with RemoteCare. It’s free to use and you don’t need to be a customer of ours to use it.

Lost or broken your glasses?

These things happen, but not to worry – we’ve made it easier to replace your lost or broken pair from us. Find out more

Buy online

If you need a contact lens top-up or you need some new specs, now you can buy them online. To order your glasses, we’ll ask you to fill out a form and we’ll give you a call back to check everything is good to go before we send them out to you.

Everything you need to know about our COVID-19 care

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