As things start going back to normal, we understand you might be feeling a bit nervous about coming into store again. So to make sure it’s always as safe as possible for our colleagues and customers, we’ve made some changes to our normal practices.

You can book your appointment as normal, but we’ll give you a call back to make sure you’re getting the right help, whether that’s coming in store or talking to us with RemoteCare.

Here's what we’re doing

We’re sticking to the social distancing guidelines, so the number of people in store will be limited, with one member of the household at a time (unless you’re with a child or vulnerable adult), and we’ll also ask that you keep at least two metres apart to keep each other safe.

Following government guidelines, our store teams will be wearing personal protective equipment (PPE) as required for their protection as well as yours. Please wear a face covering when you come and see us, unless you are in an exempt category.

Find out more about PPE

You’re more than welcome to try on as many glasses as you’d like, but after you’re done we’ll ask you to give them back to us so we can give them a good clean before we put them back out for the next person to touch or try on.

After each person we see in our test rooms, we are thoroughly disinfecting the room and all the testing equipment used during the eye test, ready for the next appointment.

We’re also going to avoid using cash, so if you can, please pay by card or electronic payment instead. 

If you’ve got an appointment booked, but you’re not feeling well or you have any COVID-19 symptoms, we’d ask that you don’t come in until you’re feeling better. We’ll make sure to arrange for a later date. 

New ways to access our service

If you, or someone you know, would feel more comfortable staying at home for now, we’ve introduced some new ways to use our eye and hearing services. 

Advice by video or phone

Rather than coming into store, we might suggest that you speak to our experts by video or over the phone with RemoteCare. It’s free to use and you don’t need to be a customer of ours to use it.

Lost or broken your glasses?

These things happen, but not to worry – we’ve made it easier to replace your lost or broken pair from us. Find out more

Buy online

If you need a contact lens top-up or you need some new specs, now you can buy them online. To order your glasses, we’ll ask you to fill out a form and we’ll give you a call back to check everything is good to go before we send them out to you.

Everything you need to know about our COVID-19 care

Related pages

RemoteCare

You can now speak to our experts by video or over the phone about any sight or hearing questions you have.

Read more

Ask the expert

Read our useful articles or follow the ask the expert Facebook group to post your sight or hearing health questions.

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While you are home…

Eye exercises, health tips and hearing advice for you while you are home.

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