Your store visit
Keeping you safe in store
When you come for your eye test things will be a bit different to normal as we work hard to keep you and our team safe.
- When you come for your appointment one of our team will meet you and talk you through the store distancing and hygiene measures in place
- We’re limiting the number of people in store at one time. Children or vulnerable people can be accompanied by an adult or carer but otherwise please attend alone
- To help us keep at least two metres apart, we will put stickers on the floor to help guide you through the store
- We’ll have hand sanitiser available to customers and colleagues throughout the store
- Our team will be wearing personal protective equipment that will be changed regularly
- We will be thoroughly disinfecting test rooms and testing equipment after each person we see
- If you try on frames, we’ll ask you to give them back to us when you’re done so we can give them a good clean before they’re tried on or touched again
Before your full eye examination, you will have what is known as a pre-test with one of our optical assistants. The optometrist uses the results of the pre-test during your eye examination.
Dependent on your individual needs, a variety of different pieces of diagnostic equipment will be used in the pre-test.
One of the most commonly performed tests uses a tonometer. A tonometer will blow a gentle puff of air onto the surface of each eye to measure the internal pressure. This is one of a variety of tests that allows the optometrist to assess your risk of developing glaucoma.
Other tests, such as autorefraction, are used to see how long or short-sighted you are. These tests can be performed on separate pieces of equipment or on single multifunctional machines.
The optical assistant may then take a photograph of the back of your eyes using digital retinal photography. This image is saved and will be useful in monitoring changes in eye health on future visits.
The optometrist will check the health of your eyes and look for signs of other medical conditions. They will ask you if you are experiencing any eye problems and about your general eye health and lifestyle. It is important to have a clear understanding of your needs so that we can select the best management plan and/or lenses for you.
Your optometrist will use a variety of equipment including:
A retinoscope to get an accurate measurement of your vision. This test can also be used with children or for someone who cannot easily describe their vision
To fine-tune their findings, they will ask you to read a test chart through different strength lenses. This lets them know which lenses give you the best vision possible.
An ophthalmoscope and/or a Volk lens examines the retina at the back of the eye, your optic nerve and its blood vessels - to make sure they are healthy.
A slit lamp, a powerful microscope, is used to examine the front surface of the eyes. This checks for abnormalities or scratches on your cornea, iris and lens and is particularly important for contact lenses.
You may also be asked to perform a visual field check. This will involve your ability to detect flashes of light in your peripheral vision and is often used to detect early glaucoma or problems that could be associated with headaches and other issues.
If you’re over 60, your optician might need you to apply eye drops to dilate your pupils - don't worry we'll talk you through it. This can make your eyes a bit blurred and more sensitive to light, which could affect driving. We’d recommend leaving plenty of time on your parking to allow them to wear off, or ask a friend or family member to drive you.
At the end of your eye examination, your optometrist will explain what all the tests and evaluations have indicated and recommend the very best options for your individual needs the optician will also advise if you are suitable for contact lenses.
New Frame Styler technology
If you need some new glasses, we’ll set you up with our new Frame Styler technology - which uses facial analysis to select all the frames from our ranges that would look best on you.
You’ll be able to see yourself wearing different frames in 3D virtual try on – great if you already wear glasses, as you can see clearly while you ‘try on’ new styles.
Contact lens appointment
If you’re coming in for a contact lens appointment it will be a bit different to
an eye test, especially if you’re new to contact lenses, but we’ll guide
you through the process.