What is your replacement policy for damaged or faulty lenses?
We will replace, free of charge, or issue a full refund for any faulty goods. Replacements are limited to the same quantity and specification as the original order.
Please contact our Customer Service department on 0818 275 739 or complete our online form.
Our full returns policy is detailed in the Legal Policy section.
More help in store
If you need more help, you can contact us by searching for your nearest store below. Just type in your postcode, city or town.