Dublin woman praises Citywest store for urgent care following routine eye exam
When the Citywest store examined Sinead Swift during a routine eye test, they found one of her optic nerves was slightly swollen. Sinead was referred to hospital where she received urgent medical care for raised pressure on the brain.
Sinead, aged 41 from Saggart in Dublin always likes to stay on top of her eye care and booked a routine eye test. Specsavers Citywest optometrist Rory Dowds met Sinead as stores reopened for routine testing post lockdown restrictions.
Sinead explains: ‘I didn’t have any major issues with my sight when I went for the test, I just wanted to get a check-up and I’m so glad that I did.’
Following a thorough eye test and further examination using the state-of-the-art OCT machine, Rory noticed signs that Sinead had raised pressure within the head, and she was sent for an urgent medical assessment in the Eye and Ear Hospital. Such an increase in pressure can be caused by a number of conditions and the swelling impacts the delicate tissues including the brain in most cases.
Sinead says Specsavers support was second to none: ‘I will be forever grateful to the Citywest store as they discovered the swelling early before I had any symptoms. If left untreated, this could have been much worse. The level of care I received was fantastic. All of the staff were extremely helpful, pleasant and reassuring.’
Store Optometrist Rory Dowds
Optometrist Rory Dowds was delighted to hear that Sinead had such a positive experience at Specsavers. ‘I’m thrilled to hear that Sinead is being treated for the pressure build-up in her head and that she’s on the mend. We are so thankful that due to Sinead’s proactive approach to her eye health, we were in a position to help her before the situation became worse.
‘We would encourage anyone who has not had an eye test in the last two years to contact their local Specsavers store and book in as soon as possible so as to avoid any issues down the line.’
Open for Care
The Citywest store’s doors are once again open for all routine testing and services, with new measures in place to keep you safe, including restrictions on the number of customers, social distancing rules and bank card payments only, where possible. Keeping in line with HSE recommendations, staff will use personal protective equipment (PPE) and will practice full sanitisation of testing rooms and equipment.