In recent weeks the store has come to the rescue of many people in the community, including frontline hospital workers who needed help so they could continue their vital roles.
Acutely aware of the vital role that good vision and healthy eyes plays in people’s daily routines. Now more than ever, Specsavers are determined to continue providing care and an unwavering service to those in need. Including support to frontline workers who rely on their eyesight in order to carry out their brave and necessary work.
Providing emergency care
While the store has currently suspended routine testing, it is still providing emergency care and home deliveries across the community. Emergency care may include, but is not limited to, urgent clinical advice or intervention for conditions such as red and painful eyes, sudden changes in vision or symptoms such as flashes and floaters which might suggest a retinal detachment, as well as support for a frontline worker or an individual who is unable to work without their glasses and where a prescription that is fit for purpose isn’t in existence.
Supporting frontline workers
Optometrist and store director Steve Schokman has tended to a number of emergency cases, including a doctor from Wexford General Hospital who came to Specsavers in urgent need of a varifocal glasses repair. Unfortunately, the frames were not in a position to be fixed. As a healthcare worker in urgent need of glasses to fulfil his role, Steve deemed the situation an emergency and brought him in store where he fit the lenses into a new pair of frames, all at no charge.
Steve also received a call from a local doctor who wanted a patient to be tested quickly as his truck licence needed to be renewed urgently. Given that the patient was delivering food supplies around the country, Specsavers tested the gentleman as an emergency, ensuring he was fit to return to work and keep shelves stocked with food.
Providing urgent home deliveries
Steve says the home delivery service is another vital lifeline for the community and the team were following the latest guidelines and hygiene standards. ‘While our doors may be closed to the public, we will continue dispensing frames, where there is a current prescription, via home delivery and post to those in need of glasses or contact lenses. We will also provide optical and audiology online and telephone advice for anyone who needs it in the communities we serve.’
Frontline workers who may need Specsavers’ help will be prioritised where possible.