Specsavers stores throughout Ireland have reopened from Monday, 18 May, after operating an emergency service throughout the COVID-19 restrictions.
Normal Opening Hours
New hygiene measures to ensure customers and staff remain safe at all times have been introduced, and where possible stores have also extended opening hours to accommodate their local community.
Customers are now being asked to request an appointment in advance by phone or online through the Specsavers website to help manage social distancing.
The reopening means that Specsavers can now offer a full breadth of optical and audiology services, including eye and hearing tests, contact lens consultations, frame repairs and the sale of glasses, contact lenses, hearing aids, and other products. Customers who are unable to attend a store can still access care and support through Specsavers new RemoteCare video and telephone consultation service, while glasses and contact lenses can be bought online with a current prescription at Specsavers.ie.
New Store Restrictions
Ahead of the reopening, Specsavers has introduced a series of hygiene and personal protection measures to create a safe and comfortable experience in store for customer and staff. These include restrictions on the number of customers allowed in store at any one-time, strict social distancing rules and bank card instead of cash payments, where possible. Keeping in line with HSE recommendations, Specsavers staff will use personal protective equipment (PPE) and all testing equipment and frames will be thoroughly sanitised before and after each use.
Specsavers Ireland Chairman and optometrist, Kerril Hickey, says: ‘We are delighted that our stores are re-opening and we want to assure everyone that our number one priority is the safety and wellbeing of all our customers and colleagues, both in the test rooms and in the rest of our stores.
Personal Protective Equipment
‘During tests, our staff will be wearing face masks and gloves, so even though they’ll be pleased to see you, you may not be able to see their smiles but know that every measure we have taken is designed to put safety first.’
A Message of Thanks
Mr Hickey thanked customers for their patience and understanding during this difficult time: ‘When you are passionate about helping people and offering great customer experiences, it is tough to have to suspend routine tests and consultations. However, it was the right decision for us to take in order to protect our communities during the pandemic but we were thankful to still be in a position to offer an emergency service.
‘We have missed our loyal customers and we look forward to being able to open again, but with new measures in place, to ensure customers can visit us safely and with confidence.’
Business as Usual
Mr Hickey was delighted to see stores return to business as usual and praised colleagues across Ireland for the emergency care they provided during the restrictions.
‘Throughout this pandemic, we have continued to offer an emergency service for our communities throughout Ireland and have been proud to support those who needed us during such a difficult time. We look forward to extending the same level of support and expertise to all of our customers,’ he says.