Last week, Mayor of Athlone, Councillor Aengus O’Rourke visited the Athlone store to experience the new customer journey in-store and to reassure the local community that it is safe to book a sight and hearing test at Specsavers.
New Ways of Working
Since reopening, the store has introduced a series of new hygiene and personal protection measures to create a safe and comfortable experience in store for customers and colleagues. These include restrictions on the number of customers allowed in store at any one-time, strict social distancing rules and the use of bank cards instead of cash payments, where possible. Keeping in line with HSE recommendations, staff will use personal protective equipment (PPE) and all testing equipment and frames will be thoroughly sanitised after each use.
Customers are being asked to request an appointment in advance by phone or online to help manage social distancing.
A Warm Welcome
Athlone store director, Keith McCallion, says: ‘We are delighted to welcome the Mayor of Athlone, Councillor Aengus O’Rourke to our store. We want to assure all our customers that our number one priority is the safety and wellbeing of our customers and colleagues, both in the test rooms and in the rest of our store. It was great to bring Aengus on that journey and show him how safe the process really is.’
Advice from the Mayor
Mayor of Athlone, Councilor Aengus O’Rourke says: ‘I was delighted to visit the Athlone store, it’s great to see the business back open and I would encourage anyone who is due to receive a sight or hearing test to not delay in making an appointment. The store in Athlone has made huge steps towards making the experience safe for both staff and customers. It is a very professional and health-focused community business.’
Full Breadth of Services
Specsavers Athlone offer a full breadth of optical and audiology services, including eye and hearing tests, contact lens consultations, frame repairs and the sale of glasses, contact lenses, hearing aids, and other products. Customers who are unable to attend a store can still access care and support through Specsavers new RemoteCare video and telephone consultation service, while glasses and contact lenses can be bought online.