News

Praise for Dundrum staff

23 June, 2017
Your say

In a recent online customer feedback message, Tom, a member of staff at Specsavers Dundrum, was praised for his helpful service.

Huge thank you

'I just want to say a huge thank you to all the staff at Specsavers Dundrum and especially to Tom. I recently popped into Specsavers Dundrum to pick up my first pair of glasses since finding out I need to wear them!

'With it being my first pair of glasses I had no idea about what style or colour to choose but thanks to everyone in the store, I was able to pick out the perfect pair! It was actually Tom who sealed the deal with the word 'perfect'.

Plenty of choice

'He showed me plenty of options and choices, and took his time with me to make sure I was 100% certain about each pair I tried on. I was rather anxious and nervous resulting in me making silly jokes but he kindly laughed along with them which really put me at ease and made the experience more calming.

'Tom was fantastic. His customer care skills are amazing and he remembered me when I came back to collect my glasses which was just so lovely considering the amount of people he must deal with on a daily basis.

Very happy memories

'I will be recommending this store to everyone I know (and make sure they ask for Tom!)

'I'm now able to see perfectly and have very happy memories of my first ever pair of glasses. Thanks so much, Tom!'

Claire, Dublin

At Specsavers we always strive to provide the highest level of customer service and care so its great to receive such positive feedback from our customers. If you've had an experience you'd like to share please visit our online feedback page.

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