New hygiene measures to ensure customers and staff remain safe at all times have been introduced, and where possible stores have also extended opening hours to accommodate their local community.
Customers are now being asked to request an appointment in advance by phone or online through the Specsavers website to help manage social distancing.
Full breadth of optical and audiology services are available
Specsavers Monaghan can now offer a full range of optical and audiology services, including eye and hearing tests, contact lens consultations, frame repairs and the sale of glasses, contact lenses, hearing aids, and other products. Customers who are unable to attend a store can access care and support through Specsavers new RemoteCare video and telephone consultation service, while glasses and contact lenses can be bought online with a current prescription at Specsavers.ie.
New hygiene measures are in place
Specsavers has introduced a series of hygiene and personal protection measures to create a safe and comfortable experience in store for customers and staff. These include restrictions on the number of customers allowed in store at any one-time, strict social distancing rules and bank card instead of cash payments, where possible. Keeping in line with HSE recommendations, Specsavers staff will use personal protective equipment (PPE) and all testing equipment and frames will be thoroughly sanitised before and after each use.
Supporting and protecting communities
Store director Martina Kelly thanked customers for their patience and understanding during this difficult time: ‘When you are passionate about helping people and offering great customer experiences, it is tough to have to suspend routine tests and consultations. However, it was the right decision for us to take in order to protect our communities during the pandemic, but we were thankful to still be in a position to offer an emergency service.
‘We have missed our loyal customers and are delighted to be open again, with new measures in place, to ensure our customers can visit us safely and with confidence.’