Customer Service Praise

20 February, 2017
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Customer Service Praise

In a recent online customer feedback message, staff member Wendy from Specsavers Tallaght was praised for her exemplary manner and excellence in customer service.

A customer named Damian wrote:

'For the last four years, I have been dealing with one particular lady named Wendy at Specsavers Tallaght in relation to my hearing loss. Wendy has been a breath of fresh air to me since day one of my dealings with Specsavers and I schedule my appointments to ensure I'm with Wendy.

As a man in my early thirties getting measured for hearing aids, I was very uncomfortable and insecure about wearing them; Wendy assured that once I get used to them that I will never know how I lived without them. She was completely right. Wendy has always gone above and beyond what her role in Specsavers requires of her.

I can honestly say that I managed to maintain my career in Community Development and progress into management because of the confidence Wendy gave to me. Staff like Wendy are what makes Specsavers Tallaght such a great place to go.

I would be grateful if Wendy was recognized for outstanding service she has provided me with over the past four years.'

Damian, Tallaght

It is great to receive feedback like this about Specsavers team members. Keep up the excellent work!

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