Tag: customer feedback

Tag: customer feedback

12 May, 2017
Your say

In a recent online customer feedback message, staff members at Specsavers Carlow were praised for their friendliness and advice.

Didn't push me

‘What a brilliant store! I had a pre-test with Kelvin, an eye test with Claire and Olivia helped me with my frame choice. She was brilliant, advised what suited and didn’t push the store’s designer glasses. I will be recommending Specsavers Carlow!’

Caitriona, Carlow

12 May, 2017
Your say

In a recent online customer feedback message, staff member Bernadette at Specsavers Dundalk was praised for her helpfulness.

Thank you 

‘I would just like to give praise and thanks to your Dundalk store. In particular, to an employee named Bernadette.

'I always dread picking out new frames, as I am never confident I will choose ones that suit me. Bernadette was so helpful in the process and the decision was made in record time. I couldn't give her knowledge and customer service enough praise.’

12 May, 2017
Your say

In a recent online customer feedback message, staff at Specsavers Swords were praised for their excellent customer service.

Impressed on the service

‘I would just like to compliment the service and help I've received from Ian and all the staff in the Swords store for excellent service and for fixing my husband’s sunglasses. I was very impressed with the atmosphere and general help.’

Caroline, Dublin

12 May, 2017
Your say

In a recent online customer feedback message, staff member Theresa at Specsavers Santry was praised for her kindness and patience.

Special attention

‘I have been wearing glasses since I was 7 years old and I am now 75. I needed new glasses recently, so as the ad says ‘should have gone to Specsavers’ so I did for the first time ever. I would just like to say the service and attention I received was special.

12 May, 2017
Your say

In a recent online customer feedback message, staff members Emma and Kelly at Specsavers Mullingar were praised for their friendliness and excellent customer service.

Pleasant experience

‘I recently had an eye test in Specsavers, Mullingar. I would just like to say how pleasant the experience was.

'I was looked after very promptly by Emma, who tested the pressure in my eyes and later helped me choose two fabulous pairs of glasses. She was polite, enthusiastic and helpful, without being pushy, which I HATE!

12 May, 2017
Your say

In a recent online customer feedback message, staff from Specsavers Navan were praised for their excellent and friendly service.

Highly commended

‘It's not often I choose to email a company to commend them on the level of customer care, however considering my recent experience at your store in Navan, I feel it's warranted.

24 April, 2017
Your say

In a recent online customer feedback message, staff from Specsavers Wilton were praised for their excellent and friendly service.

Polite and kind 

‘I bought glasses and I dealt with Melissa and Lorna first who were both very polite.

'My eye test was conducted by Louise and I would like to say she was so patient, friendly and kind. It was a complete pleasure. I then had Sebastien to help me pick out frames and he was AMAZING!

Honest and professional

14 November, 2016
Your say

In a recent customer feedback message, the team at Specsavers Tallaght were praised for their professionalism and friendliness.

Mr Cowan writes:

'I was seen by a variety of people for various procedures all of which were done in a very professional manner and in a friendly way.

'The store was very busy but everyone was entertained and looked after with very little delay.'

At Specsavers we always strive to provide the highest level of customer service and care so its great to receive such positive feedback from our customers.

09 November, 2016
Customer service praise for Cork

In a recent customer feedback message, the team at Specsavers Opera Lane in Cork was praised for their efficiency and friendliness.

Mr R Duggan writes:

'I am of the opinion that it is important to put pen to paper to thank you and your wonderful staff for their kindness and professionalism shown to me on my very recent visit to your premises.

28 July, 2016
Customer Feedback

In a recent online customer feedback message, Carol Saul and Matthew Ennis from Specsavers Tallaght were praised for excellent customer service.

Miss Lee wrote