In recent weeks the store has come to the rescue of many people in the community.
Acutely aware of the vital role that good vision and healthy eyes plays in people’s daily routines. Now more than ever, Specsavers are determined to continue providing care and an unwavering service to those in need. Including support to frontline workers who rely on their eyesight in order to carry out their brave and necessary work.
Providing Urgent Care
While the store has currently suspended routine testing where the patient is not having any difficulties, it is still providing emergency care and home deliveries across the community. Emergency care includes, but is not limited to, urgent clinical advice or intervention for conditions such as red eye, contact lens discomfort, sudden change in vision, flashes and floaters which might suggest a retinal detachment, as well as support for frontline worker or an individual who is unable to work without their glasses and where a prescription that is fit for purpose isn’t in existence.
Treating Emergency Patients
Store director and optometrist Alana Moore has tended to several emergency cases recently, including performing a phone triage with a patient seeking urgent care. Following this, Alana advised that the patient come in store for an examination. Identifying the case as an emergency, Alana was in a position to refer the patient to an emergency ophthalmology service where they were treated for an early retinal detachment that same day.
Providing Urgent home Deliveries
Alana says the home delivery service is another vital lifeline for the community and the team were following the latest guidelines and hygiene standards. While the store is closed to the public, they will continue dispensing frames, where there is a current prescription, via home delivery and post to those in need of glasses or contact lenses. They will also provide optical and audiology online and telephone advice for anyone who needs it in the communities we serve.
Frontline workers who may need Specsavers’ help will be prioritised where possible.