Help and frequently asked questions

Who will visit me?


We believe that everyone is entitled to the best possible eyecare service. You'll be visited by a two-person team with a qualified optometrist and a customer services director.

We want to build up a strong relationship with you so we'll make sure you're always seen by the same team so that you can really get to know them.

All our staff are highly trained and have completed background checks as stipulated by the CRB (Criminal Records Bureau) and POVA (Protection of Vulnerable Adults) provisions. All of our staff carry identification with them at all times.