Questions & answers
A: You are perfectly entitled to nominate a specific optician.
A: It is highly recommended employees book an appointment.
A: Your employee will be able secure an appointment, typically within one week, but often more quickly and whenever possible. As a reminder, we make a courtesy call, and or text the employee, 24hours before the appointment. We endeavour to attend to all our allocated appointments, on time, every time.
A: Employees can use any Ireland Specsavers store. There are over 30 to choose from and many are open seven days a week, including late nights.
A: Your organisation should conduct a risk assessment. Following the results, this should determine the level of protection that is required, including lenses for safety glasses.
A: Employees are not allowed to upgrade prescription safety glasses, as this would be over delivering the requirement set out by your organisation. Furthermore, by doing so, could be potentially hazardous for the employee.
A: There are four payment methods: BACS, pro-forma invoice, cheque or credit card.
A: We can send you a pro-forma invoice but vouchers must be paid in full before dispatch. Following voucher dispatch, an invoice showing ‘paid’ status will be sent for your records.
A: Corporate Vouchers are available in books of five and Premium Club Vouchers come loose-leaf.
A: On receipt of payment, we dispatch your order the next working day.
A: Payment must be received in full before vouchers are dispatched.
A: Any unused vouchers can be returned for a full refund or replacement, within 60 days after the expiry date.
A: It is your responsibility to ensure vouchers are secured in a safe and secure area.
A: For single vision VDU glasses it is typically 2-3 working days.
A: Single vision is typically five working days and for bifocal or varifocal, seven to 10.
A: Under current DSE legislation you are required to fund, in full, the eye examination and basic frames and lenses, when glasses are required solely and specially for DSE use.
A: One of the most confusing areas of the DSE regulations concerns bifocals and varifocals. These lenses can be unsuitable for VDU work, as it is not always possible to see the screen clearly without lowering or raising the head, which can lead to other associated problems such as neck pain. The basic requirement is then to provide single vision glasses suitable for viewing a screen at the appropriate distance.
A: The intermediate distance is typically 33 – 60cm.
A: The usual retest cycle is every two years. However there may be occasions where more-regular checks are required. This could be down to the individual’s family ocular history, i.e. glaucoma, or some other form of ocular disease. Therefore based on clinical judgement, the optometrist will recommend retest dates as appropriate.
A: Yes. Under current legislation, employees are entitled to request an eye examination at any time if they feel their eyes have been damaged or strained, or if they have suffered headaches, as a consequence of VDU work.
A: For prescription safety glasses there is a 12-month warranty, and for VDU and every day glasses, a three-month, no quibble, no fuss, policy.
A: Both products deliver a full eye examination. In addition, Optical Care gives one complete pair of glasses from the £45 range if the employee requires corrective appliances, whereas VDU Eyecare will only deliver glasses from the £45 range when required solely and specifically for the VDU. VDU Eyecare is a legislative compliance product.
More information
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